Please contact me in the first instance.

I only replace items if they have either been damaged, sent in error, or lost in the post. Please contact me in the first instance.

I do not accept cancellations

I only accept returns if item is damaged or wrong item has been sent by me in error

I will only exchange items if I have sent out the wrong item. 

Please see The British Craft House's Returns policy

GDPR POLICY:

The personal data I collect in order to fulfill your order is:

• Customer’s name
• Customer’s postal address
• Customer’s email
• Customer’s username on TBCH
• Recipient’s name (if applicable)
• Recipient’s postal address (if applicable)

All personal data I store is secure.

Under GDPR I ensure that all information supplied is kept safe and is only accessible by me and is password protected

I will only use personal data for the specific purpose I have collected it for.
In the case of a purchase, i.e. delivering the item(s), emailing confirmation of the order, emailing the customer with delivery details for that order, and storing for  my financial records, I will not use the personal data I have gained from your order for any other purpose. I will not add customer details to any mailing lists or use that data to contact you about anything unrelated to a particular purchase.

I will delete your personal data if requested. 
An important part of GDPR is the right to erasure. The right to erasure is also known as ‘the right to be forgotten’. Individuals can make a request for erasure verbally or in writing. I have one month to respond to a request. I will delete your data from all my records as well as any third-party service providers, such as my email service.

Read more here https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/