Refund Policy

Under UK law, you have the right to terminate the contract and return the item even if the item is not faulty in any way. You have the right to do this up to 14 days after receipt of the items.
If you wish to return an order, you MUST contact me before sending your package. This is a legal requirement, however, out of courtesy, I do ask that you let me know that you are returning your order.
If you change your mind about your order before I have dispatched it, please do contact me by email to request a cancellation. I aim to dispatch in-stock items with 3-5 working days, so please do let me know as soon as possible.
You are responsible for the cost of sending a return back to me
All returns must be unmarked and in the condition, as it was sent out to you
 Should any damage occur to package during its return, because it was not packed prI also recommend getting proof of postage. This doesn’t have to be tracked/signed for service unless you want that security or it is required by Royal Mail based on the insurance value of your order. Please do get a Certificate of Postage at the very minimum, as it could affect the timely processing of your refund.
Please note, I cannot be held responsible for lost or damaged returned goods that have not been correctly insured.
Depending which happens first, I will issue your refund within 14 days of either receiving your return package or, you providing evidence that the order has been returned (e.g. proof of postage or a tracking number)
I regret that I am unable to offer refunds or exchanges on products that are bespoke, made to measure or customized in any way.
These items are exempt from these conditions under UK law