Hare Card, Birthday Greetings Card
- Our Shipping, General and Refund Policies
- Reviews (2)
Hare Paper-Cut Greetings card
– On a quality white linen textured card
– Various Greetings Available
– Size DL – 99mm x 210mm when folded
– Supplied with a quality matching envelope
– These cards have been left blank for you to write your own message
Postage, Dispatch and Packaging
I usually can dispatch ready-made orders in 1-3 days, and usually one working day! Occasionally if I am away for a few days I will increase the processing time and you can see this on the home page. Personalised and custom orders may take a little longer and times will be shown on the home page.
Your cards will be sealed in a protective cellophane bag and packed in a strong cardboard backed envelope or in a brown card box.
(If you would rather me not use a cellophane bag, please leave me a note)
I use Royal Mail delivery. First Class usually in 1-2 working days.
(An upgrade to First Class Post, Next Working Day by 1pm, after dispatch, is available at checkout for an extra charge)
Customs and Import Taxes
Buyers are responsible for any customs and import taxes and home country taxes that may apply.
I'm not responsible for delays due to customs.
Returns and Cancellations and Refunds
Items may not be cancelled once they have been dispatched.
I accept refunds -
Contact me within 14 days of delivery
Send items back within 30 days of delivery
I don’t accept exchanges,
but please contact me if you have any problems with your order.
The following items can not be returned or exchanged, unless they arrive damaged or defective - Custom or Personalised Orders
How do I return an item?
Please contact me by email , within 14 days of delivery, if you want to return an item.
Buyers are responsible for the cost of return postage unless the item is faulty.
If you paid for upgraded delivery, this extra cost will not be refunded.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please return item in unused condition and in original packaging so damage during transit is avoided
Please obtain proof of posting and use a track and trace service for your protection
I will refund on receipt of goods that have been returned within 30 days of delivery.
NON EU customers MUST mark the parcel as "return, no value", on the original CUSTOMS LABEL and on the parcel, so I don't have to pay any custom charges or it will be TAKEN OFF your refund amount.
Return of faulty goods.
You have a right to return goods if they develop a fault up to six months after receipt of the goods. Depending upon the circumstances, you may be entitled to a repair, replacement or a full or partial refund.
What if my order doesn't arrive?
Unexpected non-delivery of item(s) should be reported to me within 30 days, allowing enough time for delivery and enquiries to be made of Royal Mail and international delivery. If an incorrect postal address has been provided by you, I will not be held responsible for any loss. If an incorrect address is given to me, i.e. that's not my fault, (I work on the information given) when the item is returned I can either resend (you must pay the extra postage) or you can request a refund, minus the original postage.
Other Important Information
- All monitors can display colours differently, the card you
receive may not be exactly the same colour as you see on
- These are unique handmade items and no two will be
exactly the same, they may differ very slightly from the
photos in the listing
- All items in the photos except for the greetings cards and
envelopes are used for photography props and are not
included in the sale
Please note that if posting to outside of the EU, a receipt has to be included for customs use.
All sales are sold under the cover of UK law.
We are compliant with General Data Protection Regulation (GDPR), and do not personally store or use any of your personally identifiable details.
Clematis Cottage, Main Street,
Chadwell, Melton Mowbray,
Leicestershire LE14 4QL
Please see The British Craft House's Shipping policy
Please see The British Craft House's Refund policy
Cancellation / Return / Exchange Policy
Please see The British Craft House's Returns policy
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