CANCELLATIONS, RETURNS AND EXCHANGES

Personalised orders can not be cancelled/returned or exchanged unless faulty.

Please see The British Craft House's Returns policy

GDPR POLICY

This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me, contact me or otherwise use my services through thebritishcrafthouse.co.uk ("TBCH") or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including TBCH or any third party services you access through TBCH. You can reference the TBCH Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised TBCH to provide to me), such as your name, email address, postal address, payment information and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

The Legal Base for Information Collection

The General Data Protection Regulations (May 2018) (EU) (known as GDPR 2018 throughout the rest of this Policy) requires that I explain the legal bases I rely on to collect, use, and share your personal information. This may include a buyer’s affirmative consent to receive marketing messages, compliance with legal obligations, and a seller’s use of the personal information in their legitimate interests (improving their services, for example). Throughout this privacy policy, I will explain where and why I rely on these different legal bases.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

• if necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by UK tax law; and

• as necessary for my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:

(a) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and

(b) compliance with the TBCH Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the TBCH Seller Policy and Terms of Use.

Information Sharing and Disclosure

The GDPR (2018) requires that I disclose the details of any personal information I share with third parties.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• TBCH. I share information with TBCH as necessary to provide you with my services and to comply with my obligations under both the TBCH Seller Policy and TBCH Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (i.e. Royal Mail and/or UPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. I may collect, use, retain and share your information if I have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;

(b) enforce my agreements, terms and policies;

(c) prevent, investigate and address fraud and other illegal activity, security, or technical issues; or

(d) protect the rights, property and safety of my customers or others.

Data Retention

The GDPR (2018) requires me to disclose the period of time during which I will store personal information.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes and to enforce my agreements. I generally keep your data for the following time period: 6 years (this is a requirement of Her Majesty’s Revenue & Customs (HMRC) in the UK).

Transfers of Personal Information Outside the EU

GDPR (2018) requires me to disclose whether I transfer personal information outside of the EU and the legal bases I rely upon in order to do so, such as consent and contractual necessity.

The only circumstance in which I would transfer personal information out of the European Union would be for delivery purposes through trustworthy services such as the Royal Mail or UPS or similar postal services.

Any other information will only be held by TBCH itself and for that purpose you should refer to their Privacy Policy.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of or delete your personal information. Apart from in case of exceptional circumstances (like where I am required to store data for legal reasons), I will generally delete your personal information upon request.

• Object. You can object to:

(a) my processing of some of your information based on my legitimate interests; and

(b) receiving marketing messages from me after providing your express consent to receive them.

In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Tracy Pawlett, am the data controller of your personal information. If you have any questions or concerns, you may email me at:
tracy@thetinytreefrog.co.uk

Alternatively, you may mail me at:

Tracy Pawlett, 9 North Fen, Morton, Bourne, Lincolnshire, PE10 0XJ, United Kingdom

In circumstances where a customer contacts me in order to access, correct or delete personal information which is held by TBCH themselves, I will request that the customer contacts TBCH direct.