Please see The British Craft House's Shipping policy

SHIPPING POLICY

Your artwork will be packaged with love and care so it is protected and secure.  Where possible I try to use recycled packaging to help the environment and use packing which can be further recycled by you.  For items sent as gifts direct to the recipient the art will be giftwrapped with gift label before wrapping in the mailing packaging.

United Kingdom

All items posted within the UK are sent via a recorded method with different couriers depending on the size of the finished art piece. You will be notified of the tracking number upon dispatch.

All items will usually be dispatched within 2-3 working days, unless there is a special announcement on my page.  For commissioned orders you will be advised of the production and delivery times at enquiry/ordering stage.

Please allow 2-3 days postage time for your order to be delivered and factor in the processing and shipping timescales if your purchase is for a gift. I cannot accept responsibility for late delivery of goods once the item has left me.

Delivery services may take longer during busy periods e.g. Christmas.

International

I only send certain sized art pieces internationally as they are very expensive to ship due to their size.  International orders are usually sent via Royal Mail International Tracked. If you’d like to purchase an art piece not shown with international shipping please contact me for a shipping price.  Delivery times vary from country to country so if you need your order within a certain timescale, please contact me prior to purchase so I can confirm expected deliver times.

• Please note that any duties and/or import taxes are solely the responsibility of the buyer and I would recommend that you check these before completing your purchase.

In the extremely rare event of goods not being delivered, please let me know immediately through The British Craft House website. Please use the tracking number provided to you to check with the courier on the whereabouts of your parcel as it may be being held after an attempted delivery.

ART BY HELEN EASON PRIVACY POLICY

This Privacy Policy describes how and when I (Helen Eason) will collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through The British Craft House or its related sites and services.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

1. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• If necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
  • 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
  • 2) Compliance with the British Craft House Policy and Terms of Use.

1. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• I share information with The British Craft House as necessary to provide you my services and comply with my obligations under both the British Craft House Seller Policy and British Craft House Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
  • respond to legal process or to government requests;
  • enforce my agreements, terms and policies;
  • prevent, investigate, and address fraud and other illegal activity, security, or technical issues;
  • or protect the rights, property, and safety of my customers, or others.

1. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I will keep your data for the following time period, to comply with HMRC legislation: 6 years + 1.

1. Your Rights

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

1. How to Contact Me

For purposes of EU data protection law, I, (Helen Eason), am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected] or at:

61 Syerton Way, Newark, NG24 2SU, United Kingdom