Shipping and Privacy Policies

All items are suitably wrapped for protection and securely packaged.

United Kingdom

All items posted within the UK are sent free via Royal Mail First Class.

All items will usually be dispatched within 2 working days, unless there is a special announcement on my page. 

Please allow 2-3 days postage time for your order to be delivered by Royal Mail. If your purchase is for a gift please ensure that you allow enough time for it to reach you.

• Deliveries may take the postal service longer during busy periods e.g. Christmas.

International

International orders are usually sent via Royal Mail International Standard service. Please ask for a quote for postage and packing before placing your order.

In the month prior to Christmas I only send Royal Mail International Tracked and Signed which is more expensive but customers can check on its progress.

• Please note that any duties and/or import taxes are solely the responsibility of the buyer and I would recommend that you check these before completing your purchase.

In the extremely rare event of goods not being delivered, please let me know immediately through The British Craft House website.  If you have a tracking number then check this to see if your parcel has been delayed or taken back to the post office depot.

Designs on Craft Privacy Policy

This Privacy Policy describes how and when I (Shirley Janet Freeman) will collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through The British Craft House or its related sites and services.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

1. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• If necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
  • 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
  • 2) Compliance with the British Craft House Policy and Terms of Use.

1. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• I share information with The British Craft House as necessary to provide you my services and comply with my obligations under both the British Craft House Seller Policy and British Craft House Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
  • respond to legal process or to government requests;
  • enforce my agreements, terms and policies;
  • prevent, investigate, and address fraud and other illegal activity, security, or technical issues;
  • or protect the rights, property, and safety of my customers, or others.

1. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I will keep your data for the following time period, to comply with HMRC legislation: 6 years + 1.

1. Your Rights

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

1. How to Contact Me

For purposes of EU data protection law, I, (Shirley Janet Freeman), am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected] or at:

81 Boakes Drive, Stonehouse, Gloucestershire, GL10 3QW, United Kingdom

Please see The British Craft House's Shipping policy