Please also see The British Craft House's Returns policy

*Unless the item is damaged or faulty the buyer is responsible for all return postage costs. Refunds are made via the same payment method you used online.

*Make sure the item is returned unworn and in its original condition. The buyer is responsible for any loss in value. 

*Please include the original packaging in the return package.

*Do ensure that you obtain proof of postage from the Post Office. Return using a tracked service and send me details of tracking number. I cannot be held responsible for items that are lost in transit whilst being returned to me.

*Do enclose your original invoice or a note with your contact and order details and ensure it is returned within 30 days from the date of delivery to the address below:

*If I find that the product has not been returned to me in fully resalable condition, I reserve the right to refuse a refund or exchange on the item.

*In the event of an exchange a re-delivery charge of £5 will be applied or £10 for items sent internationally.

Exempt from any exchanges or refunds are bespoke pieces and items that have been customised to a customer’s request. When adding any item to your Cart please make sure that any sizes, stone or metal types selected are accurate. Rings cannot be returned if they have been made using the customer supplied size. Resizing cannot be done if the ring contains stones.

PLEASE NOTE: For hygiene reasons earrings can only be returned if they have ear wires. Post and scroll fittings cannot be returned.

Please send your returned items to:

Ian Haigh

IH Jewellery

15 Waterside Close

East Cowes

Isle of Wight

PO32 6FW

UK.

For security do not mention “jewellery” anywhere in the address and make sure that the item is returned using the appropriate Royal Mail Track & Trace, signed for service and insured for the full value.