Congratulations cookie gift- Your success is getting irritating

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£12.00

A tongue in cheek congratulations cookie gift to let them know how proud you are.

The cookies are available in vanilla, chocolate or gingerbread flavours and are 3″ square in size.

Risky Biscuit UK is temporarily closed due to a full order book. We’ll be back as soon as we can!
Item will be shipped in 1-3 business day
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Description

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A delicious way to celebrate their  new job, great exam results, or just whatever great thing they have achieved!

This listing is for 4 3″ square cookies as shown decorated with sugarpaste with piped white royal icing. Different flavours of biscuit, and colours of decoration are available. I hand make my coloured paste, so colours my vary slightly, and screen colours may also change the colour of the original product.

Each cookie is individually wrapped and posted in protective wrapping and in a mailing box to reach you in perfect condition. Handmade in my fully insured 5* rated kitchen.

I recommend that all our cookies are enjoyed within 3 weeks of dispatch from my kitchen. Please remember that the 1-3 days is a processing guide, it may take longer to reach you as this does not include posting times. Please order in enough time for your celebration. 

Vanilla cookies: flour (Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Thiamin, Niacin)), sugar, butter(Butter (Milk), Salt (1.5%). Minimum 80% milk fat) , eggs, sugarpaste (sugar, glucose syrup, water, humectant: vegetable glycerine E422, palm oil*, emulsifier: mono & diglycerides of fatty acids E471, stabiliser: Gum Tragacanth E413, preservative: Potassium sorbate E202, natural vanilla flavouring), golden syrup (Partially inverted refiners syrup), royal icing (Icing Sugar, Dried Egg Albumen, Anticaking Agent: Tricalcium Phosphate, Acidity Regulator: Citric Acid, water), vanilla extract (clear alcohol, vanilla pods), baking powder (Raising Agent: Disodium Diphosphate, Sodium Hydrogen Carbonate; Rice Flour.), blue colouring (glucose syrup, water, sugar, colour E133 (Brilliant Blue), gelling agent: E406 (Agar gum), acidity regulator: E330 (citric acid), preservative: E202 (Potassium sorbate)), orange colouring (glycerine, silicon dioxide E551, propylene glycol E1520, colour E110 & E124)

Chocolate cookies: flour (Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Thiamin, Niacin)), sugar, butter(Butter (Milk), Salt (1.5%). Minimum 80% milk fat), cocoa powder, eggs, sugarpaste (sugar, glucose syrup, water, humectant: vegetable glycerine E422, palm oil*, emulsifier: mono & diglycerides of fatty acids E471, stabiliser: Gum Tragacanth E413, preservative: Potassium sorbate E202, natural vanilla flavouring), golden syrup (Partially inverted refiners syrup), royal icing (Icing Sugar, Dried Egg Albumen, Anticaking Agent: Tricalcium Phosphate, Acidity Regulator: Citric Acid, water), vanilla extract (clear alcohol, vanilla pods), baking powder (Raising Agent: Disodium Diphosphate, Sodium Hydrogen Carbonate; Rice Flour.), blue colouring (glucose syrup, water, sugar, colour E133 (Brilliant Blue), gelling agent: E406 (Agar gum), acidity regulator: E330 (citric acid), preservative: E202 (Potassium sorbate)), orange colouring (glycerine, silicon dioxide E551, propylene glycol E1520, colour E110 & E124)

Gingerbread: flour (Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Thiamin, Niacin)), sugar, butter(Butter (Milk), Salt (1.5%). Minimum 80% milk fat), eggs, sugarpaste (sugar, glucose syrup, water, humectant: vegetable glycerine E422, palm oil*, emulsifier: mono & diglycerides of fatty acids E471, stabiliser: Gum Tragacanth E413, preservative: Potassium sorbate E202, natural vanilla flavouring), golden syrup (Partially inverted refiners syrup), ground ginger, royal icing (Icing Sugar, Dried Egg Albumen, Anticaking Agent: Tricalcium Phosphate, Acidity Regulator: Citric Acid, water), baking powder (Raising Agent: Disodium Diphosphate, Sodium Hydrogen Carbonate; Rice Flour.), orange colouring (glycerine, silicon dioxide E551, propylene glycol E1520, colour E110 & E124)

Allergens: Gluten, milk, eggs

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Shipping Policy

I aim to make and dispatch all cookie orders within 3 days of receiving the order. Cookie typically need 1-3 days to make and dry enough to be wrapped and posted. This is the processing time for your order. Delivery times will depend on the postage you choose. First class typically arrives next day, but this cannot be guaranteed and can take 1-3 days at times. Second class typically takes 3-5 days to arrive. At busier times of the year and during the global pandemic, shipping times can sometimes be affected. I use Royal Mail to post my items, which I have found very reliable and as all parcels are sent through the post office, I have tracking details for each parcel. These are available upon request. Please contact me if you have specific questions about shipping.

Contacting the seller: Use the ‘Ask a question’ button on the shop’s profile page. 

When your item has been posted I will update the shipping status of the order, and you will receive an automated email telling you it’s on its way.

If you have ordered products from multiple shops on TBCH, then each item will be dispatched separately, meaning that you may receive your orders on different days in separate packages.

Missing orders

Please check the stated time to make and dispatch, plus delivery time from the shop that you ordered from. 

If you haven’t received your item when expected please contact the seller. If you do not hear from the seller within 7 days, please contact TBCH admin at [email protected]

Please see The British Craft House's Shipping policy


Refund Policy

Please ensure that you have read the T’s & C’s in the shop that you are buying from regarding dispatch times and delivery methods.

We would expect for your buying journey to be seamless, from your arrival at the website to your purchased goods arriving at your door.

In the extremely rare event of you not receiving your order or there being an issue with it, in the first instance please contact the Seller to see if there has been a problem. If you have a tracking number then check this to see if your parcel has been delayed or lost by the Post Office. The Seller will want this to arrive with you as much as you do so we ask for your patience, especially if it is an issue beyond their control.

If you are not happy with the outcome of the discussion with the seller, please make sure you inform TBCH via [email protected] so that we can take action.

Personalised orders and perishable foods (such as cookies) do not have to be refunded by law. This will be done at the discretion of the shop owner.

Please see The British Craft House's Refund policy 

Cancellation / Return / Exchange Policy

The British Craft House is a marketplace and as such when you buy on TBCH, the sales contract is between each individual “seller" and “you", the buyer. TBCH provides a service to facilitate that contract but is not responsible for it or its fulfillment.

Cancellation policy

Should there be an instance where you need to cancel the order, you can request a refund from the seller, you can do this using the ‘Ask a Question’ button in the vendor’s shop on this site. Please note that as processing times are 1-3 days, should you change your mind about the order, please contact the seller within 24 hours before the cookie making process has begun.

Return of faulty goods.

The return of faulty goods does not apply to perishable items such as cookies. If there is an issue with your order when you receive it, please contact Marie and let her know. 

Lost items.

If the item has been posted but is lost in transit, the seller should provide a refund or re-deliver the same item. Please contact the Seller via the “contact” button in their shop to report a lost item. Please be patient in the current global pandemic as it is affecting some delivery services, and at busy times of the year. Please order within good time of you event.

In the rare event of a shop not delivering the goods please contact them for a refund.

Seller not responding?

If you have not heard from the seller within a few days of contacting them, please let us know and we’ll do our best to help! Our email is [email protected]

If they do not respond in a reasonable time scale, you should claim for a refund from your Credit Card provider.

PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through thebritishcrafthouse.co.uk or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including The British Craft House or any third party services you access through The British Craft House. You can reference the The British Craft House Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised The British Craft House to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (names and ages, for a cookie set for example), if you contact me directly or by filling in information on ordering.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the The British Craft House Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the The British Craft House Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• The British Craft House. I share information with The British Craft House as necessary to provide you my services and comply with my obligations under both the The British Craft House Seller Policy and The British Craft House Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for tax and accounting purposes for the following time period: 7 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Marie McGrath, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]

If you are unhappy with my response, you can contact the Information Commissioners office using the details below:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Telephone: 01625 545 745
Email through their website at:
https://ico.org.uk/concerns

Please see The British Craft House's Returns policy


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