CANCELLATIONS /RETURNS /REFUNDS
 If your painting does not turn up within 5 working days, please notify me. There will be a tracking number associated with your order, to enable me to investigate it’s whereabouts. I will be bound by Royal Mail's policies that determine whether an item is officially missing, normally 10 days in respect of UK first class mail. 
If you wish to return your painting after receipt, please contact me immediately  as I would like to receive the return within 14 days. Buyer is responsible for first class recorded return shipping costs. I will refund you in full for the painting on satisfactory receipt of the item in original condition and undamaged.
In respect of a failed delivery due to faulty address information or failure to collect from Royal Mail the buyer is responsible for the cost of reshipping the item.                                                                                                                    

Commissioned works are not refundable.                                              

PRIVACY POLICY
This shop complies with General Data Protection Regulation (GDPR)
Customer data will be stored securely and only used in conjunction with transactions with, or enquiries to, my shop. Data will not be used for any other purpose and can be deleted at your request. 

Please see The British Craft House's Returns policy

Personalised orders can not be cancelled/returned or exchanged unless faulty.