A Sunflower for Ukraine

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(2 customer reviews)

£15.00

~~made to order, please allow 2-3 days~~~

This is a lampwork glass bead made by me, and set onto a keyring/ bag charm. A blue glass base has been decorated with a stylised sunflower design on one side.

This item is a fundraiser, and as such I will be donating £15 (100%) from the sale of each one to the British Red Cross Ukraine appeal. You will pay for postage and packing at a cost of £1.50, and I will cover any payment transaction fees. I will e:mail proof of donation to the e:mail address supplied at the point of order.

If purchasing this as a gift, I will put a note advising that a donation has been made to charity with the keyring.

Regardless of stock levels, you may order as many as you wish; I am happy to make as many more as people would like to buy. Frankly, it’s only a drop in the ocean, but I’m hoping that every little helps. Please allow 1-2 days for made-to-order keyrings.

Available on back-order

Item will be shipped in 1-2 business days
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Description

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The glass bead was flameworked by me in transparent blue glass, before being decorated on one side with a swirly sunflower design. Once kiln annealed overnight to ensure strength and durability, the bead has been cleaned and inspected before being turned into a keyring/ bag charm.

100% of the sale cost of this item will be donated to the British Red Cross Ukraine appeal, and I will e:mail you proof of the donation to the e:mail address supplied at the point of order.

5 out of 5

Shipping Policy

I aim to despatch all orders within three working days of receipt of payment.

In the unlikely event of any delay I will make every effort to contact you with an update. 


Do I have to pay any customs or import taxes?

Potentially, I’m afraid so. I am not responsible for paying your taxes for you.

You are responsible for any customs and import taxes that may apply. You should be able to get guidance from your domestic customs service as to what charges to expect.

Undeliverable Orders

If your order is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.

Under these circumstances, you will be responsible for the cost of re-shipping the package.

Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.

In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.

Privacy Policy: a copy of my Privacy Policy may be found here: Bearhouse Beads Privacy Policy


Refund Policy

Bearhouse Beads Refund Policy

I don't like what I've ordered / It doesn't go with my outfit / I've changed my mind, can I return my order?

Yes. Under UK law, you have the right to terminate the contract and return the item even if the item is not faulty in any way. You have the right to do this up to 14 days after receipt of the items.

If you wish to return an order, you MUST contact me before sending your package. This is not a legal requirement, however, out of courtesy, I do ask that you let me know that you are returning your order. If I know I am awaiting a parcel , I can keep an eye out for it and process your refund more swiftly.

If you wish to exchange an order, please do get in touch so I can make sure I have a suitable alternative in stock for you.

If you change your mind about your order before I have dispatched it, please do contact me by email to request a cancellation. I aim to dispatch in stock items with 1-3 working days, so please do let me know as soon as possible.

What are the exceptions to the refund policy?

I regret that I am unable to offer refunds or exchanges on products that are bespoke, made to measure or customised in any way.

These items are exempt from these conditions under UK law.

Cancellation / Return / Exchange Policy

Bearhouse Beads Cancellation/Return/Exchange Policy

Where should I send the return to?

Your package will be sent with a return address label on it, but here is the address again:

Tina Smith, Bearhouse Beads, Whitegate, Bentlass Road, Hundleton, Pembroke SA71 5RJ

Do I have to pay the cost of the delivery for returns?

Yes, I’m afraid you are responsible for this cost.

All returns must be in an unworn, unmarked, as new condition and complete with any original tags in place. If the items show any wear, beyond what may be result of handling the item to check it is what you have ordered, a deduction will be made from your refund.

I recommend that you use weatherproof wrapping and sufficient protective packing materials to prevent damage to the item in transit. Should any damage occur to package during its return, you will be responsible for any loss in value.

I also recommend getting proof of postage. This doesn’t have to be a tracked/signed for service unless you want that security or it is required by Royal Mail based on the insurance value of your order. Please do get a Certificate of Postage at the very minimum, as it could affect the timely processing of your refund.

Please note, I cannot be held responsible for lost or damaged returned goods that have not been correctly insured.

Will I be refunded for everything I have paid?

If your returned order has not been damaged due to insufficient packing during return, and does not show any signs of wear, you will receive a full refund for the cost of the item and the outgoing standard postage.

If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.

When will I receive my refund?

Depending which happens first, I will issue your refund within 14 days of either receiving your return package, or, you providing evidence that the order has been returned (e.g. proof of postage or a tracking number).

What happens if the item I have ordered is faulty?

I spend a lot of time sourcing the best quality materials for my designs and ensuring the quality of the products I make. However, should I have missed something, you have a right to return faulty goods. You can this up to six months after receipt of the goods.

Depending on the circumstances, you may be entitled to a refund (full or partial), a repair or replacement.

You will be required to send photos of the item to allow me to assess which option is most appropriate.

What happens if my order doesn’t arrive?

If your order is lost in transit, I have to assume that the contract for your order is terminated. In these circumstances, I will provide either a replacement item, or if this not possible, a refund.

However, I am bound by the conditions of Royal Mail’s policy regarding lost packages. Royal Mail do not consider a package lost until the below timescales have passed:

UK 1st Class Signed For: 10 working days after due date

UK Royal Mail Special Delivery: 5 working days after due delivery date/time

For information about potential shipping times for international orders, please see my Shipping Policy relating to delivery timescales.

Undeliverable Orders

If your order is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.

Under these circumstances, you will be responsible for the cost of re-shipping the package.

Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.

In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.


2 reviews for A Sunflower for Ukraine

  1. Redheadwondering

    Redheadwondering

    I absolutely love my Sunflower, thank you so much, Tina! It will be a daily reminder to me to count my blessings.
    And well done for such an amazing effort in raising these much-needed funds for Ukraine. I think you’re amazing to give so much of your time (not to mention materials and transaction costs!).
    You definitely get 5 stars from me!
    xx

  2. Joysofglass

    Joysofglass

    I ordered this for my daughter who like all of us is so affected by the news from Ukraine but especially in her case as she has a team of work colleagues there. She is so absolutely delighted with her sunflower (which arrived almost before I had ordered it !) and the lovely packaging it arrived in. Thank you very much for making these. xx

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