How do I contact the seller?

Any questions regarding a shop item should be made directly to the Seller. Go to the shop page and there is an “Ask a Question" button.

Can you explain how I check out?

After your item is added to your basket you will be asked to enter your Country & Postcode – this allows us to know which country you are in and what shipping options to offer you. You press update. You are then given a drop down menu where you select your preferred shipping for your item and press update to select. You will then be taken to the payment page where you enter your full address and payment details.

When will my item arrive?

For delivery and dispatch times please refer to the individual shop policies.

For Overseas sales will I pay import tax? 

You may be required to pay customs/import duties/ taxes upon delivery according to the laws of your country. Please check your country’s threshold prior to purchase.

If you are unsure, please contact the seller directly from the “Ask a Question" button in their shop.

Many items on TBCH are made to order, just for you, and can take up to a few weeks to make. Please check you are happy with the dispatch times before ordering.  Also be aware that dispatch times for these items may increase during seasonal busy periods.  

Can I search for a specific shop?

Yes, in the ‘Buy’ section at the foot of the website you can select ‘Shop List’ On a PC you can search on the left hand side of your screen – on a mobile you scroll down. 

How do I leave Feedback?

You go to the page of the product that you bought and then scroll down. You will see reviews at the bottom.  If you click on that then you can leave a review for that specific product. If your product is one of a kind and no longer in the shop you can leave a whole shop review. To do this you go to the ‘Review’ section on the shop’s front page.

How do I cancel, return, exchange an item or ask for a refund?

If you are not entirely satisfied with your order, you have 28 days from the date of purchase to cancel, return or exchange your item. All items must be returned to the seller in the UK. Please see Refund section for a list of non-returnable items.

Please refer to our Returns page for more information.

I haven’t received my order yet?

If you haven’t received your item after a few days (UK) or 14 days (international) please contact the seller directly from the “ contact” button in their shop.

If you do not hear from the seller within 3 days of contacting them, please email us at [email protected] and we will do our best to help. 

I can see an item but can’t seem to purchase it!

There are a number of possible reasons why you cannot proceed to purchase. 

  1. You have not filled out all the mandatory information boxes, so your order won’t submit.
  2. Seller does not ship to your address outside the UK
  3. The seller is on holiday and the shop is set to holiday mode.

If you are unsure please use the “Ask a Question" button in their shop. If you are having problems feel free to email us at [email protected] and we will be able to help you.